Return＆Refund Policy

We hope you are satisfied with your purchase. If you are not completely satisfied for any reason, please see our return and refund policy below.

1. Return Eligibility

- Items must be returned within 30 days of receipt.

- Items must be unused, unworn, and in their original condition, with all tags intact.

- Items that are clearly marked as final sale items are not eligible for return.

2. Damaged or Defective Items

- If you receive a damaged or defective item, please contact us within 48 hours of receipt: service@purselovers.com.

- We will verify the item based on photos of the damaged item and packaging you provide.

- Upon confirmation, we will provide a prepaid return label and arrange a free replacement or refund.

3. How to Initiate a Return

To request a return:

A.Log in to your account and access your "Order History," or email our support team at service@purselovers.com with your order number.

B.You will receive detailed return instructions and a prepaid return label (for returns within the US) via email. To provide you with a convenient return experience, we will cover the standard shipping costs for eligible returns. There are no return handling fees.

C.For your convenience, we offer prepaid labels for returns within the US. For international returns, or if you wish to arrange your own shipping, please send authorized returns to the following return address.We will cover the standard shipping costs for eligible returns. There are no return handling fees.

[purselovers After-Sales Service Center  ] Returns

RM 1339,13/F FOOK CHEONG

BUILDING，63 HOI YUEN ROAD,

KWUN TONG

HONG KONG

4. Refund Processing

- We will check your return within 3-5 business days after receiving it.

- Refund processing time depends on your payment service provider; please be patient and wait 3-5 business days.

5. Policy Updates

purselovers reserves the right to update or modify this policy at any time, and any changes will apply to orders placed after the effective date.